FAQ


 

Dreamy Prints

Dreamy is what we call our product printed on fine art paper. They are printed locally right here in Dunedin.

Archival 310gsm cotton rag paper and archival inks give these prints an arresting finish that will last a lifetime if handled correctly.

Fine art paper as lush as this requires extra care when handling, especially with the 50cm prints which will easily kink if handled incorrectly due to their size.  Ideally, you would leave these prints rolled in the tube until you take it to your framer where it can be safely removed and framed beautifully for you. If you have to take it out yourself make sure you have clean dry hands, open it on a clean flat surface, gently remove and unravel it slowly. Because of the gorgeous thickness of this paper it will need to be weighted down at each end until it flattens out. 

Incorrect handling resulting in damage to this print will not be covered by a refund or replacement.

  

Borders

All finished print sizes include a border around the image, this allows for tyvek prints to be hung directly on the wall already set within a border and for fine art prints to be easily framed.

25cm prints have a 1.5cm border

50cm prints have a 5cm border 

100cm prints have a 7cm border

 

Embossing Stamp

Adding to the crafted finish of these prints, 50cm and 100cm prints will have the VR circular logo stamped on the bottom right hand side of the image.

 

Refunds

I want you to love your print, if for any reason you do not please get in touch at belinda@valentinarainephotography.com within 5 days and I will give you your money back. To do this you will need to cover the cost of return post and send it back, once I receive it I will give you a refund.

If a print arrives damaged, please email a picture to belinda@valentinarainephotography.com and I will send you out a replacement.

I want your shopping experience to be an easy one so don't worry about this part of it, I've got you covered.

 

New Zealand Shipping

All shipping within New Zealand is a $7 flat rate.

  

International Shipping

I am currently only shipping within NZ but international shipping is coming soon. In the meantime please email belinda@valentinarainephotography.com if you have any international enquires.

 

Shipping time frames

Pieces are currently printed on demand. Once your order is received, I will have it printed and in the post to you within 10 days.  Your order will be tracked and I will send you an email with your tracking number after it has been posted.

 

At the moment with COVID and subsequent lock downs, delivery timeframes have become a very fluid concept. While I will do everything on my end to get your order complete and to you as soon as possible, the actual delivery times are out of my hands.

 

Packaging

25cm Dreamy prints will be flat packed.

All 50cm and 100cm prints will be rolled in a tube.